Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. If you need a different size or style, we provide free exchanges on all domestic orders.
How do I know which size will fit me best?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.
What payment methods do you accept?
White Horse Vapor accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my White Horse Vapor apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are also located on the inner tag of every item.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress.